Frequently Asked Questions
Everything you need to know about shipping, payments, and our services.
How can I track my order once it has been shipped?
Once your order is dispatched, you will receive an email and SMS with a unique tracking ID. You can use this ID on our 'Track Order' page to see real-time updates.
What payment methods do you accept?
We accept a wide range of payment options including credit/debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes.
What is your return and exchange policy?
We offer a 7-day return policy for unused products in their original packaging. Simply initiate a request through the app, and our courier partner will schedule a pickup.
How long does standard delivery take?
Standard delivery typically takes 3-5 business days for metropolitan areas and 5-7 business days for regional locations, depending on the carrier's schedule.
Do you offer international shipping?
Yes, we ship to over 220 countries worldwide. International shipping rates and delivery timelines vary based on the destination and package weight.
What should I do if my package arrives damaged?
If your package is damaged upon arrival, please take photos of the box and the contents immediately and contact our support team within 24 hours to file a claim.